At Nexiq, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data.
Nexiq ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our property valuation services, and tell you about your privacy rights and how the law protects you.
This privacy policy applies to all information collected through our website www.Nexiq.sg, in-person meetings, property inspections, and any related services, sales, marketing, or events (collectively, the "Services").
We recommend that you read this privacy policy carefully as it contains important information about your personal data. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this privacy policy.
Nexiq is the controller and responsible for your personal data. Our contact details are:
Nexiq Pte Ltd
8 Cross Street, #23-01 Manulife Tower
Singapore 048424
+65 6228 7311
[email protected]
We collect several types of information from and about users of our Services, including:
We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our website, register on the website, fill out a form, engage with our services, and in connection with other activities, services, features, or resources we make available. You may be asked for, as appropriate:
We may collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include:
When providing our valuation services, we may collect detailed information about properties, including:
We may receive information about you from third parties, including but not limited to:
We use the information we collect for various purposes, including but not limited to:
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.
We respect your privacy and are committed to protecting your personal information. We do not sell, trade, or rent your personal identification information to third parties. We may share your information in the following situations:
We may share your information with third-party service providers who perform services on our behalf, such as:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction as permitted by law and/or contract.
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
We may share your information with third parties when you have given us your consent to do so, such as when coordinating with other professionals involved in your property transaction.
We may use and share aggregated and anonymized information that does not identify any individual for industry analysis, research, and demographic profiling.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
Our security measures include, but are not limited to:
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider:
For property valuation services, we typically retain client information and related documents for a period of 7 years after the completion of our services, as required by Singaporean regulations and professional standards.
In the event of a data breach, we will notify you and any applicable regulator when we are legally required to do so. We maintain incident response procedures to handle such events and will provide you with sufficient information about what happened and what measures we have taken to mitigate the breach.
Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include:
You have the right to request information about the personal data we hold about you, including the right to:
You have the right to:
You have the right to:
In some cases, you have the right to:
To exercise your rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law. Please note that we may need to verify your identity before processing your request.
If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a data protection authority. In Singapore, you may contact the Personal Data Protection Commission (PDPC).
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
For material changes, we will provide more prominent notice, such as an email notification, before the changes become effective.
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Nexiq Pte Ltd
Attention: Data Protection Officer
8 Cross Street, #23-01 Manulife Tower
Singapore 048424
+65 6228 7311
[email protected]
We will make every effort to resolve your concerns promptly and thoroughly.